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FAQs

Updated April 2, 2012

Note that the SpiffBox Member Agreement provides detailed descriptions of all features and should be considered the governing source of all information regarding SpiffBox.


What is SpiffBox?

  • SpiffBox is a Facebook and Twitter application and standalone website where you can priority message high profile people and other members. Priority messaging is a unique SpiffBox feature that incentives people to respond to your messages.
  • SpiffBox is different than most major social networking sites as we help you get in touch with people you do not already know and we provide a mechanism for you to earn money.
  • Members earn points by responding to messages, sharing photos and video clips, accepting chat requests, and conducting Live Video Appearances.
  • You may redeem SpiffBox points for US dollars via bank check when you reach a minimum level of 2,000 points (currently $20.00 or 2,000 pennies). Each point is a penny at redemption.
  • Minimum age to join SpiffBox is 18 years old.

How is SpiffBox different than other websites?

  • SpiffBox is complementary to many websites - we are a Facebook application, allow for Facebook Connect and are integrated with Twitter. Accordingly, you may pull and post such content as updates and photos from these sites.
  • SpiffBox is different from other sites as we incentivize a response from people do not already know and we provide a mechanism to earn money through communicating. SpiffBox uses a point system ? you earn points when you reply to messages. Points are then redeemable for US dollars.
  • SpiffBox has enhanced privacy and does not share your personal message and friend list with other friends or Members.

What are SpiffBox points?

  • SpiffBox points are internal currency which is used to communicate with other Members on the site. For example, when you receive a new message and reply, you will receive point credits. When you initiate messages to other Members, your points are debited.
  • Each point is equivalent to $0.01 (one US penny) when redeemed. You need a minimum of 2,000 points (or $20.00 or 2,000 pennies) to redeem. SpiffBox does not redeem in currencies other than the US dollar.
  • Upon registration and validation of your message, SpiffBox may provide you with free promotional points in your Account Value (see the upper right ticker of the page when logged in). You may use these promotional points to contact other Members; however, they are not redeemable for real money. Only points earned by responding to communications are eligible for redemption for real money.

The SpiffBox account validation message did not arrive?

  • Please check your personal message spam or bulk message folder to see if the SpiffBox message has arrived there. Once the validation message is retrieved, make sure you click "Not Spam" or take appropriate action to ensure future communications from SpiffBox arrives properly in your inbox.
  • If you still did not get a validation message from SpiffBox, please log in and click on SpiffBox Home on the orange menu. There should be an option to resend the validation message. Make sure you wait for the new message to arrive as some message providers (most notably Yahoo) delay the delivery of messages.
  • If you still cannot validate, please contact SpiffBox at contact@spiffbox.com

The validation link in the Spiffbox message does not work?

  • If for some reason you cannot validate your new Spiffbox account using the link in the SpiffBox verification message, you can do so with a validation code that is also provided in the same message. Please log into the SpiffBox site, click on SpiffBox Home on the orange menu bar and then input the validation number in the appropriate box.
  • If the code does not work, please request a new code / message by clicking on the appropriate link and try again. Do not do this multiple times as we put time limits on how often you may do this.
  • If you still cannot validate, please contact SpiffBox at contact@spiffbox.com.

How you may earn money on SpiffBox?

  • You earn money (US dollars) by redeeming your eligible SpiffBox points.
  • You need 2,000 eligible points in your Account Value to redeem. SpiffBox eligible points are points that have been credited to your Account Value through responding to communications (messages, friending, chat, phone calls, Live Video appearances, photo and video clips views) with other Members minus related point debits that you may have used to communicate with other Members. Promotional, SpiffOffer and purchased points are not eligible for redemption.
  • The points in your Account Value increases by responding to Member communications or by having other Members first view your photo galleries. Below is the standard pricing that all Members have upon registering for the site:
  • Replying to a Credit Message will credit your Account Value by 7 points.
  • Accepting a Chat Invite will credit your Account Value by 28 points.
  • Accepting a Friend Invite will credit your Account Value by 3 points.
  • Accepting a Friend Invite Extension will credit your Account Value by 3 points.
  • Also, when another Member first views one of your photo galleries your Account Value will be credited by 7 points.
  • Note that certain Members especially high-profile people may have customized pricing which will allow them to have either higher or lower pricing on the above features. If you are interested in adding Customized Pricing to your account, please apply for it at More, Settings, Change Pricing. You will be notified of your point credits prior to completing a communication transaction.
  • SpiffBox makes no claims that you will or even may earn income on the site.

How many points does it cost to initiate Messages, Chats, Friending, Photo Gallery views, and Winks?

  • Prior to initiating any communication transaction, you will be informed how many points may be debited from your account if you proceed. Point values differ by type of feature and may differ by Member as well. Below is the standard pricing that all Members have upon registering for the site:
  • Initiating a Debit Message will debit your Account Value by 10 points.
  • Initiating a Chat Invite with another Member who accepts it will debit your Account Value by 40 points.
  • Initiating a Friend Invite will debit your Account Value by 10 points.
  • Initiating a Friend Invite Extension will debit your Account Value by 7 points.
  • Also, when you first view another Member's photo galleries your Account Value will be debited by 10 points.
  • Also, when you first view another Member's Video Clip your Account Value will be debited by 50 points.
  • Note that certain Members including high-profile people may have customized pricing which will allow them to have either higher or lower pricing on the above features. If you are interested in having Customized Pricing to your account, please apply for it at More, Settings, Change Pricing.
  • Note that a Member needs to be approved to offer Live Video Appearances, Phone Calls, and Video Clips.
  • Winks are free to send and receive.

How do I retrieve a lost password?

  • You may retrieve a lost password by clicking on "Forgot Password" on the upper right side of the www.spiffbox.com Home Page or by clicking on this link and following the instructions. Please do not do this multiple times as delays in processing through your message provider may cause you to receive an older password reset.

Why is my primary photograph not viewable immediately after I upload?

  • SpiffBox has a photograph approval process which may take up to 24 hours. We do this to maintain the integrity of the site.
  • If you photo has been found as not acceptable to our policies, SpiffBox may reject your photo and notify you directly. Generally, you have to show your face in your primary photograph. Also, you may not violate a copyright, show nudity, or other inappropriate material.
  • Additionally, you may hide your photograph so that only Members you communicate with can see your photo. This is an additional option to protect your privacy.
  • Please review our Photo Policy in the Member Agreement for more detail.

How do I terminate my account?

  • You may terminate your account by going to More, Settings, Terminate and following the instructions.
  • To protect your security and adhere to our policies, you must be logged in to terminate your membership.

Who are the people behind SpiffBox?

  • SpiffBox is a private company with headquarters in Scottsdale, Arizona, USA. The founder and CEO of SpiffBox is a former executive of Avaya, AOL, and McKinsey & Co. For more information, please send inquiries to contact@spiffbox.com.


1. SpiffBox Basics


What is SpiffBox?

  • SpiffBox is a Facebook and Twitter application and standalone website where you can priority message high profile people and other members. Priority messaging is a unique SpiffBox feature that incentives people to respond to your messages.
  • SpiffBox is different than most major social networking sites as we help you get in touch with people you do not already know and we provide a mechanism for you to earn money.
  • Members earn points by responding to messages, sharing photos and video clips, accepting chat requests, and conducting Live Video Appearances.
  • You may redeem SpiffBox points for US dollars via bank check when you reach a minimum level of 2,000 points (currently $20.00 or 2,000 pennies). Each point is a penny at redemption.
  • Minimum age to join SpiffBox is 18 years old.

What does "spiff" mean?

  • A spiff is basically Unites States slang for an incentive payment. Spiff is a common term for salespeople who are rewarded for new sales. It is also know as a "spif" or "spiv".
  • A broader definition and look into the history of the term is available on Wikipedia at http://en.wikipedia.org/wiki/Spiff

Is SpiffBox really free to join?

  • SpiffBox is free to join and free to start receiving points. You need points if you wish to communicate with other Members. You may get points by purchasing points, taking a merchant offer in SpiffOffers (go to SpiffCenter), or be replying to communications from other Members.

How is SpiffBox different than other websites?

  • SpiffBox is complementary to many websites - we are a Facebook application, allow for Facebook Connect and are integrated with Twitter. Accordingly, you may pull and post such content as updates and photos from these sites.
  • SpiffBox is different from other sites as we incentivize a response from people do not already know and we provide a mechanism to earn money through communicating. SpiffBox uses a point system ? you earn points when you reply to messages. Points are then redeemable for US dollars.
  • SpiffBox has enhanced privacy and does not share your personal message and friend list with other friends or Members.

What are the basic rules of SpiffBox?

  • 18 years of age or older
  • No nudity, adult or inappropriate content allowed.
  • For a full view of our terms and conditions, please review the SpiffBox Member Agreement and Privacy Policy.

Do I have to live in the US to join SpiffBox?

  • You do not need to live in the US to join SpiffBox. Many US citizens live overseas. However, as SpiffBox is a US corporation you will be subject to all US laws as well as those where you live. Note that redemptions will be only in US dollars via bank check to US addresses only or at our discretions Paypal. Please visit the Member Agreement for details.
  • SpiffBox will be unavailable in countries where there are high levels of fraud and where US governmental authorities forbid us to operate.


2. Getting Started / Technical

Do I need to install any software on my computer to use SpiffBox?

  • You do not need to download or install any software on your computer to use SpiffBox. You may need to download Adobe flash to use Chat and / or video clips but this is not required to access the basic www.spiffbox.com site. Also you may need Adobe software to view PDFs for message responses.
  • If you wish to either request or conduct a Live Video Appearance you will need some type of internet video software package.
  • You do need a modern internet browser such as the latest versions of Internet Explorer, Chrome, Apple Safari or Firefox. SpiffBox is not optimized for older Internet browsers.
  • You may use SpiffBox from any computer with a modern internet browser. If you use SpiffBox from a shared or public computer (which we do not recommend), make sure you log out and disable auto sign-in (see More, Settings, Auto Sign-In) for security reasons. We recommend that you then change your password thereafter for security reasons.
  • You also need a high-speed internet connection to access SpiffBox.

Does SpiffBox work on all web browsers and operating systems?

  • SpiffBox works well on newer Internet browsers (those 12 months or less since launch).
  • SpiffBox works on Microsoft Windows, Apple and Linux operating systems.
  • On the mobile side, SpiffBox works well on newer phones with modern HTML browsers.

Does SpiffBox work on mobile phones including the iPhone?

  • SpiffBox can forward your SpiffBox messages out to your mobile phone and allow you to respond quite easily by clicking "Click to reply" within the body of the notification message, privately and confidentially.
  • SpiffBox works well on iPhones, Androids, and Blackberries. It also works well on tablets including the iPad.
  • SpiffBox is a browser based product and does not have a specific downloadable application.
  • You may not do the following on SpiffBox from a mobile phone: registering for SpiffBox, uploading photos, Chat, or uploading video clips.

What does it mean if I get an XML error?

  • This may have been caused by your internet service provider's network or SpiffBox may be updating its software.
  • Please close your browser, re-open it and log back in to solve this problem.


3. Registering / Signing In to SpiffBox

Why does SpiffBox require a validated message address or Facebook account?

  • SpiffBox requires a validated message address or Facebook account to minimize fraud and maintain security of the site and other Members.
  • If you do not validate your registration message or have a Facebook account, you cannot join the site. If you are having trouble validating your message address, please visit the relevant FAQs above to guide you. Any questions please contact us at contact@spiffbox.com.

The SpiffBox account validation message did not arrive?

  • Please check your personal message spam or bulk message folder to see if the SpiffBox message has arrived there. Once the validation message is retrieved, make sure you click "Not Spam" or take appropriate action to ensure future communications from SpiffBox arrives properly in your inbox.
  • If you still did not get a validation message from SpiffBox, please log in and click on SpiffBox Home on the orange menu. There should be an option to resend the validation message. Make sure you wait for the new message to arrive as some message providers (most notably Yahoo) delay the delivery of messages.
  • If you still cannot validate, please contact SpiffBox at contact@spiffbox.com

The validation link in the Spiffbox message does not work?

  • If for some reason you cannot validate your new Spiffbox account using the link in the SpiffBox verification message, you can do so with a validation code that is also provided in the same message. Please log into the SpiffBox site, click on SpiffBox Home on the orange menu bar and then input the validation number in the appropriate box.
  • If the code does not work, please request a new code / message by clicking on the appropriate link and try again. Do not do this multiple times as we put time limits on how often you may do this.
  • If you still cannot validate, please contact SpiffBox at contact@spiffbox.com.

Do I have to post a photograph to join SpiffBox?

  • You do not need to post a photograph to join SpiffBox. If you post a primary photo, you have to show your face in the photo.
  • If you wish, you can post a photo and hide it from everyone except those people you contact. This helps maintain your privacy.
  • You may receive promotional points by posting a primary photograph to the site.

How do I retrieve a lost password?

  • You may retrieve a lost password by clicking on "Forgot Password" on the upper right side of the www.spiffbox.com Home Page or by clicking on this link and following the instructions. Please do not do this multiple times as delays in processing through your message provider may cause you to receive an older password reset.


4. Communication Features

How many communication features does SpiffBox have?

  • SpiffBox has ten basic communication features: Custom Messaging, Popular Messaging, Digital Memorabilia, Chat/IM, Wink, Comments, Posting, Friending (Invite and Extension), Photo Gallery, Video Clips, Phone Calls, and Live Video Appearances. We will launch additional features in the future.

What is SpiffBox message?

  • A SpiffBox message is an internal written message sent from one SpiffBox Member to another Member. There are Custom Messages and Popular Messages both of which could be either Credit or Debit transactions depending on who initiates and replies.
  • A Custom Message is a unique message to another member.
  • A Popular Message is a pre-determined question or statement posted by another Member. The replying Member may reply directing with a unique answer or with a pre-determined answer or mass response answer.
  • A Debit Message is a message to another Member that you have initiated. It will appear in your Archive. A Debit Message will be clearly labeled as such in your Inbox.
  • A Credit Message is a message that you may receive in your Inbox from a Member who has initially contacted you. Credit Messages will be clearly labeled as such in your Inbox. Both Custom and Popular Messages may be Credit Messages.
  • SpiffBox messages may be included in notifications to your personal message address on a mobile phone or computer.

What is a wink?

  • A wink is a short pre-determined message that a Member sends to another Member. A wink typically shows interest in a light, non-intrusive manner. Winks are free to initiate and to reply. Members may disable winks at More, Settings.

What is Chat?

  • Chat is an instant messaging product that allows Members to communicate with each other in near real time while signed in to the Spiffbox site.
  • You can only Chat with other SpiffBox Members if they are online on an computer. Additionally, you cannot Chat with people on other Chat or Instant Messaging products outside of SpiffBox
  • You need to have the Adobe Flash computer program installed on your computer to Chat. If you do not, please visit www.adobe.com for a free download.

What is Friending?

  • Friending is when you invite another Member to be your "Friend" and share information and that Member accepts.
  • When you Friend another Member, you can see each other's full profile, Friend photo gallery (if created), and comments on the wall. You are also included in their My Home page gallery. Each Friendship invite lasts 360 days if accepted.
  • You may extend friendship either by initiating or accepting a Friend Invite Extension. Each extension will extend your Friendship period by another 365 days with a maximum of 3650 days. If the invited Member does not accept or respond to your invite, you will receive your points back within 7 days.
  • Your Friends cannot see your other Friends. SpiffBox has much higher levels of privacy than other social networks.

What is an Update?

  • An update is a free posting that you write on your SpiffBox Home page in the "What are you doing?" box. You will be able to control who sees your updates - either only your Friends or the general public.
  • SpiffBox may provide daily promotional points to you for posting on your SpiffBox Home page. Such points are not redeemable for real money and may be used only to communicate with other Members. SpiffBox may change this promotion at any time.
  • If you were to integrate your SpiffBox account with your Facebook and/ or Twitter accounts, you would have the ability to push your SpiffBox postings to those accounts. Additionally, you could pull postings from Facebook and Twitter to appear on your SpiffBox Home page as well.

What is a Comment?

  • A comment is a short message (50 characters or less) that appears below an update posting on your or another Member's SpiffBox Home page.
  • Writing a comment will debit your Account Value by 10 points.
  • All comments are private and neither other Friends, the public or other Members may see them. Only the Member making the comment and the Member receiving the comment can see them.
  • You cannot respond to a Comment with a Comment. You have the option of sending a new message (Debit Message) to respond to a comment.
  • You have the option of being notified in your SpiffBox Inbox when you receive a new Comment from Friends. You may turn off these notifications as well.

How does the SpiffBox Inbox page work?

  • You can receive three types of messages in your Inbox: Custom Messages, Popular Messages, and Winks. Winks are free to send and receive.
  • If you initiate messaging contact to another Member, your account will be debited. This is known as a "Debit Message".
  • If you receive a new message and you reply, your account will be credited. This is known as a "Credit Message". If you do not reply or delete the message, you will not receive credit.
  • The "If Reply" column in the Inbox and authorization verbiage next to every outgoing message will describe how your Account Value will be impacted should you take action with a message.
  • Friend invites will appear in your Inbox for you to accept, decline, or ignore. If you accept an invite, your account will be credited. If you invite a Member as a friend, your account will be debited. Friend invites expire at 7 days and your points are credited back to your account if there is no response or a decline.

How does the Notification Tab work?

  • The notification tab next to your Inbox allows you to view non-messaging or non-time sensitive related notifications such as Friend Acceptances and Photo Views
  • You should check this from time to time to see your account activity.

How do I initiate message contact with another Member?

  • You may initiate message contact with another Member by going to his/her profile page and clicking the blue Message icon on the upper right side of the page. This will take you to the Inbox screen where you can write the message. Click Send and the message will be sent to the Member addressed.
  • There are two ways to initiate contact from the Inbox: 1) Click on the "New" button and then click on the "Contacts" button to the right of the message body. Click on the body next to the addressee and the button "Add Selected". Then complete the message. 2) Click on the Contacts tab and then click to the right of the addressee. Then click "Send Message" and fill out the body of the message.
  • To initiate message contact with another Member, you need to have sufficient points in your account. You do not need points to reply to an message sent to you that arrives as a Credit Message.

After initiating message contact with another Member, why are points required for additional messages?

  • A message has two legs: the initiation and the reply. The initiator has his Account Value debited for this (Debit Message), the replier receives point credit (Credit Message). Then the transaction is finished.
  • After a message is replied to, it moves from the Inbox to the Archive.
  • If the initiator wishes to send a new message after the initial send and return is complete, he has the option do so by clicking "Send New Message" inside the message or "New Message".

How many points am I credited by type of message?

  • You will be informed in the written disclosure part of the page how many points you may receive as it may differ depending if you have standard or custom pricing. See above for more details.

Why can I not forward messages to other people?

  • You cannot forward messages to other Members or to outside message addresses for security and privacy reasons.

Why can I not attach photos or files?

  • You cannot attach photos, HTML, or other files to your messages for privacy and security reasons. Should you wish to share photos please do so by posting through the photo gallery.

Why do messages and friend messages disappear from my Inbox?

  • Any message or Friend / Friend Extension Invite that you reply to will be moved from your Inbox to the Archive tab. This is done for your convenience and to ensure that you do not get debited or credited more than once for any message.
  • Notices and friend acceptances / declines will remain in your Inbox until you delete them.

May I do group messages?

  • You may do group messages by clicking the boxes next to the names and then clicking reply.
  • You may do group messages of a single type, meaning they have to be either all initiated messages (i.e., Debit Messages) or new message replies (i.e., Credit Messages). You cannot mix the two for billing reasons.
  • You can sort Message Types (e.g., Message) and Status (e.g., Credit) through the drop down menus on the upper right corner of the Inbox. This will prevent mixed message error from occurring and allow you to effectively group message.
  • Note that all group messages are automatically BCC'd (blind copied) so no other Members will know that you sent a group message.

What happens if I reply to multiple messages from the same Member?

  • To be clear, you cannot reply to a Credit Message and a Debit Message from the same Member at the same time. This is due to the fact that each message type is accounted for differently.
  • If you reply to multiple Credit Messages from the same Member at the same time, SpiffBox will send only a single message. And you will receive credit for only that message. SpiffBox follows a FIFO (first in, first out) policy. This means that the first Credit Message received will be the first replied to in a group message.

Why can't I type into the "To" field in the Inbox to send a message?

  • You cannot type in the "To" field for security and billing reasons.
  • To send an message, you must click on the message link on the Member's profile or New Message in the Inbox.

What is the Sent folder?

  • The Sent folder is provided to determine if your messages have been indeed sent.
  • The Sent folder does not inventory all your Sent messages; it only contains the latest message in the conversation thread. For a full review of all Sent messages, please visit the Archive.
  • You have the ability to delete messages from your Sent folder but nothing else. You cannot forward or reply to a sent message.
  • In addition to the Sent folder, the Archive folder provides a view of all sent messages

What is the Archive folder?

  • The Archive folder stores all SpiffBox messages, including those that have been read in the Inbox or deleted in the Sent folder. In the Archive you can only view messages; you cannot respond or delete, or take any other action.
  • The Archive also provides a partial record of Account Value point credits and debits. This will help you understand the history of your transactions. For a concise view of your transactions, please visit the Consolidated Account Value Statement by clicking on the Account Value icon below your name on the upper right side of the page.
  • Messages that are unread from the Inbox will still appear in bold in the Archive. Again, messages deleted from the Inbox will still appear in the Archive.
  • If you deleted a message from your Inbox that was a Credit Message or Friend Invite/ Invite Extension message, you cannot reactivate if from the Archive.

How does the Contacts Folder work?

  • SpiffBox automatically populates your contact list with Members with whom you have had contact. These include Friends, Members you've contacted, and candidates.
  • To send a new message to a contact, you can click on the Contacts tab or Contact button. Once the Contacts are opened, you click on the box of the Member you wish to message
  • You have the ability to delete Contacts at your discretion.

How do I block/ unblock members?

  • You can block or unblock Members by going to More on the orange menu bar, then Settings and then clicking on the Block Members link. Input the blocked Members display name and follow the instructions. Thereafter, the Member will not be able to contact you. You can unblock Members using the same process.
  • Should a Member harass you or display inappropriate behavior, please report it to SpiffBox. You may do this by going to More, Settings and clicking on the Report Members link. Alternatively, you may contact us directly at contact@spiffbox.com

How do I report Members for inappropriate behavior?

  • Should a Member harass you or display inappropriate behavior, please report it to SpiffBox. You may do this by going to More, Settings and clicking on the Report Members link. Alternatively, you may contact us directly at contact@spiffbox.com

What is a candidate?

  • A candidate is merely a Member who you may want to communicate with in the future. It is free to make another Member a candidate and they appear as a link in your Friend box on your Home Page in case you wish to message or Friend him/her at a later time.
  • You can add another Member as a candidate by clicking on the "Add as Candidate" on their profile page or on the Slideshow page.
  • You can easily remove a candidate from your My Home page by clicking on "Delete as Candidate" on their profile page.


5. How to Make Money on SpiffBox


How you may earn money on SpiffBox?

  • You earn money (US dollars) by redeeming your eligible SpiffBox points.
  • You need 2,000 eligible points in your Account Value to redeem. SpiffBox eligible points are points that have been credited to your Account Value through responding to communications (messages, friending, chat, phone calls, Live Video appearances, photo and video clips views) with other Members minus related point debits that you may have used to communicate with other Members. Promotional, SpiffOffer and purchased points are not eligible for redemption.
  • The points in your Account Value increases by responding to Member communications or by having other Members first view your photo galleries. Below is the standard pricing that all Members have upon registering for the site:
  • Replying to a Credit Message will credit your Account Value by 7 points.
  • Accepting a Chat Invite will credit your Account Value by 28 points.
  • Accepting a Friend Invite will credit your Account Value by 3 points.
  • Accepting a Friend Invite Extension will credit your Account Value by 3 points.
  • Also, when another Member first views one of your photo galleries your Account Value will be credited by 7 points.
  • Note that certain Members especially high-profile people may have customized pricing which will allow them to have either higher or lower pricing on the above features. If you are interested in adding Customized Pricing to your account, please apply for it at More, Settings, Change Pricing. You will be notified of your point credits prior to completing a communication transaction.
  • SpiffBox makes no claims that you will or even may earn income on the site.

Any tips on how to get more point credits?

  • Primary Photo: post a headshot or upper body photograph of just yourself. Profiles with clear, friendly photographs get more contact than profiles without photos according to industry sources.
  • Photo Galleries: take time to populate your photo gallery with interesting photographs that other Members want to see. Tell a story in each gallery. You have 20 Photo Galleries in addition to your Friend Gallery; populate them all! Each one is an opportunity to earn!
  • Tell a Friend: you may import your Gmail, Yahoo, and Hotmail message contacts and invite your friends via our Tell a Friend feature (see the More dropdown) and get 25 promotional points for every person who signs up with a photo posting.
  • Wink / View: make free contact with Members who interest you. They will notice your interest and will view your profile and likely contact you.
  • Complete your profile: the more information you provide, the more likely a Member will contact you.
  • Become an advisor in the General Advice section. You may show up on searches for General Advice in your stated category.
  • Message: Provide some substance to your messages. This will help encourage a more lasting dialogue.
  • Be nice: SpiffBox has a rating system. If you treat other Members poorly, others will take notice and this may impact the likelihood of Members contacting you. You treat them well and your positive reputation will be reinforced.
  • Be a Friend: a Friend can last from 365 days to 3650 days depending on the number of invites (each invite extends friendship by 365 days). Keep up with your friends, update your blog, and provide substance in your return messages. This should increase the strength and longevity of your friendship.

How do I redeem points for US dollars?

  • You redeem points for US dollars by going to SpiffCenter (on the orange menu bar), Redeem Points, and clicking on the button Redeem Your Points. Input the amount that you would like to redeem and follow the simple instructions. You need a minimum of 2,000 eligible points to redeem.
  • You may redeem only points that have been credited to your account by communicating with other Members (e.g., Message, Friending, and others viewing your Photo Galleries).
  • Promotional, purchased and SpiffOffer points are not redeemable.
  • Note that you may not have any outstanding Friend Invite requests open to redeem points - you must wait until they are closed out to redeem. We do this as the outcome of a Friend invite may impact your redeemable balance.

Is there a minimum redemption amount?

  • You need at least 2,000 eligible points or the equivalent of $20.00 in your account to redeem for real money.
  • SpiffBox eligible points are points that have been credited to your Account Value through communicating with other Members minus related point debits that you may have used to communicate with other Members.
  • As there are costs to us for redemption, SpiffBox charges a small, flat fee of 200 points / $2.00 to process your redemption. SpiffBox redeems only in US dollars and will not convert to foreign currencies.

What are SpiffBox eligible points?

  • SpiffBox eligible points are points that have been credited to your Account Value through communicating with other Members minus related point debits that you may have used to communicate with other Members.
  • Purchased, SpiffBox and promotional points are not considered eligible points and thereby are not redeemable.

What type of redemption payment may I receive?

  • You can only receive US dollar redemptions from SpiffBox via bank check or Paypal at SpiffBox's discretion. SpiffBox does not provide redemptions in other foreign currencies at this time.

Why may you need additional personal information for me to redeem?

  • SpiffBox clearly needs your name and address in order to mail you a check. Checks are mailed via USPS first class mail and only within the United States.
  • Depending on the circumstances, SpiffBox may need additional information to comply with various US and other laws.

Can I designate someone else as the recipient of my SpiffBox redemption?

  • For security, anti-fraud, and legal reasons, you may not designate another individual or entity to receive your redemptions.
  • Accordingly, the name of record on the SpiffBox account will be the only person eligible to receive redemptions. This cannot be changed.

Why can I not send points to other Members?

  • You cannot send points to other Members as SpiffBox is not a payment platform. SpiffBox is a communication platform and it must be used only for communication purposes.


6. Posting and Viewing Photographs

What is the Primary Photo and how do I upload it?

  • Your primary photo is the large photograph that appears in the upper left of your profile on your my Home page. This is the photo that Members review while visiting your profile. This is your primary visual identity on the website.
  • To upload it, you will be prompted to do so when you register. Thereafter, you may upload it or change it at More, Edit Profile and click under the Primary Photo image on the left.

Why do I have to wait up to 24 hours for approval of my new or changed Primary Photo?

  • SpiffBox has strict photograph guidelines as detailed in the SpiffBox Photo Policy. We need to confirm that your Primary Photo adheres to our guidelines which include such prohibitions against adult content, nudity, copyright or trademark violations, and violence.

Are there rules regarding what type of photo I may post?

Below are the basic rules regarding photos on SpiffBox:
  • Your face must be visible in the Primary Photo.
  • No trademark / copyright owned, advertising, joke, cartoon, adult or violent photos allowed.
  • Make sure the photo is in JPG, GIF or BMP format.
  • The photo cannot be larger than 5MB or it may not properly upload.
  • Ideal pixel dimensions should be between 300 x 400 pixels
  • We prefer high quality uncompressed photos uploaded directly from your computer or camera.
  • You cannot upload videos in the photo section.

For a full description of the rules regarding photos please visit the SpiffBox Photo Policy in the Member Agreement.


How do I change my Primary Photo?

  • To change your Primary Photo, go to More, Edit Profile and below the Primary Photo click on Upload Primary Photo.
  • You can also change Primary Photo by uploading the photo to your gallery at More, Add Photos and then go to the appropriate gallery, click Edit, and click Make Primary.
  • In both of the above instances, the new photo needs to be approved by SpiffBox which may take up to 24 hours.

What is the Photo Gallery?

  • There are two types of Photo Galleries: the Friend Photo Gallery and the regular Photo Gallery.
  • You need to be a Friend to view a Friend Photo Gallery.
  • Regular Photo Galleries can be first viewed by any other Members who debits his Account Value by 20 points unless you make them accessible for Debit viewing only to friends.

How many photo galleries may I have?

  • You have one Friend Photo Gallery with a capacity for 10 photos.
  • You may have up to 20 regular Photo Galleries, with up to 10 photos each. Accordingly, you can post up to 200 photos in these galleries.
  • Each gallery allows for a 1 photo minimum and 10 photos maximum. You may receive a better response rate with 10 photos in each gallery. Members will be informed of the number of photos in each gallery before deciding to debit their accounts to view your photos.

Any other info on photo galleries I should know?

  • Once purchased, the debiting Member will have permanent access to that gallery. By gaining the right to view a Photo Gallery, you do not have ownership of those photos are forbidden to do anything other than view them on the SpiffBox site. You may not copy or forward such photos.
  • The Member who posts photos in his/ her Photo Gallery may change, delete or add to such gallery at any time. If you see another Member abusing this ability, please let us know at contact@spiffbox.com.

Why am I having trouble uploading a photograph?

  • Make sure the photo is in JPG, GIF or BMP format. You cannot upload videos, zip files, and any other non-photo format files.
  • The photo cannot be larger than 5MB or it may not properly upload
  • The photo file may be corrupted.
  • Try to upload one or two photos at a time, rather than five, as your internet connection's slow speed may be causing the system to time out.
  • You may not upload photos from mobile phones.

How do I move a photo from the Photo Gallery to my Primary Photo?

  • You can change your Primary Photo by going to My Profile, Add Photo Gallery. Then go to the appropriate gallery, click Edit, and click Make Primary.
  • Your new Primary Photo should be approved within 24 hours.

How do I move photos between galleries?

  • You can easily move photos between Photo Galleries. Just go to My Profile, Add Photos, and click on the appropriate gallery and then select the gallery on the drop down. The photo will then move to the new gallery.

Are my photos private?

  • Your Primary Photo is publicly viewable. Your Friend Gallery is only viewable by Friends. You the option of making your Regular Photo Galleries viewable through Debiting only by Friends as well.
  • Your Photo Galleries are viewable only by Members whose Account Values have been debited to view those photos. SpiffBox advises you to not post photographs that you consider private and would not like to end up in the public domain.
  • Your photographs are subject to the Member Agreement and Privacy Policy.

Why does my face need to be visible in my Primary Photo?

  • SpiffBox is a site to interact with and meet new people. Members need to know what you look like. We also want to keep the site respectable and encourage a sense of community. Accordingly, you need to post a photo that has your face visible as your Primary Photo.

Why can I not post nude or adult photos?

  • SpiffBox does not allow adult, sexually suggestive or nude photographs. We do this to maintain the professional nature of the site.
  • If you do not adhere to our strict policies regarding photos, your account will be terminated.


7. Purchasing SpiffBox Points


How do I purchase points for my SpiffBox account?

  • To purchase points, please go to the orange menu bar and click on SpiffCenter and scroll down to Purchase Points and follow the prompts.

What are the available payment methods?

  • You may pay in dollars with a credit card, debit card, and through PayPal.
  • Paypal (owned by Ebay) is also our merchant payment processor and you must abide by PayPal rules regarding payments.

Can I pay with a check or money order?

  • You may purchase points by personal or bank check but the minimum amount of an acceptable check is $50.00 and the maximum is $200.00. SpiffBox does not accept cash in US dollars or any other currency. Please visit the SpiffBox Member Agreement Section 6.8 for full details.
  • Please mail the check to:
    SpiffBox, Inc.
    16319 N 108th Way
    Scottsdale, AZ 85255


Can I pay with a non-US credit card?

  • PayPal (owned by Ebay) is our merchant payment processor and you must abide by Paypal rules regarding payments. Please visit www.paypal.com for more details.
  • It is possible for you to pay with a non-US credit card but this is entirely up to Paypal.

Is payment to SpiffBox secure?

  • To protect the security of Members, we have partnered with PayPal for our merchant processing.
  • Neither SpiffBox nor PayPal stores your credit card information. PayPal manages all payment elements for SpiffBox and thus, manages the security of your payments. For more information, please visit their website at www.paypal.com.
  • You must agree to the PayPal terms to process your payment.

Does SpiffBox store my credit card information?

  • SpiffBox does not store your credit card information. We do this for security reasons as if we do not store your number there is less risk of fraud.
  • Not storing your credit card information will require you to input such information each time you purchase points; we think this is a valid trade off to help protect our Members.

Why does the payment page ask me to sign up for Paypal?

  • PayPal has its own money transfer service which is popular on EBay and different than accepting credit cards. PayPal processes SpiffBox's credit card payments which is different than their money transfer service.
  • You do not need to sign up for PayPal's money transfer service to purchase points; however, should you wish to do so, signing up with PayPal may prove easier to purchase points.
  • If you wish to pay by credit card, ignore the Paypal registration prompts and continue through to completion.
  • If you are already a PayPal money transfer member, PayPal's cookies on your computer may prompt you more adamantly to use PayPal. Again, if you wish to pay by credit card, ignore the Paypal prompts and continue through to completion.

Why was my SpiffBox account frozen when I tried to purchase SpiffBox points with my credit card?

  • You account may have been frozen for security reasons. Please contact SpiffBox immediately at contact@spiffbox.com


8. Communication History


How does SpiffBox represent my communication history?

  • SpiffBox does not "bill" Members as we require a positive Account Value in points prior to any point debit. There are no monthly fees and SpiffBox has no subscription model.
  • SpiffBox follows a prepaid model where points are debited from the account as they are used.
  • You can view your debits and credits by double clicking on the Account Value icon below your display name or by visiting More, Settings, Account Value Detail.

How can I check that my SpiffBox communication history is correct?

  • SpiffBox provides advanced tools for you to monitor all of your communication, purchase and redemption transactions.
  • You can view your debits and credits by double clicking on the Account Value icon below your display name or by visiting More, Settings, Account Value Detail.

What if I believe SpiffBox has made a billing mistake or error?

  • If you believe that SpiffBox has made a billing error with regard to your account, please contact us at contact@spiffbox.com
  • You have only 45 days to dispute any potential billing errors per the SpiffBox Member Agreement so please monitor your account carefully.

What do I do if I suspect that there has been fraud or a security breach with my account?

  • If you notice strange activity with your account with regard to billing and redemptions, please contact SpiffBox immediately at contact@spiffbox.com
  • To prevent fraud or a security breach, please do not share your password and disable Auto Sign-In (see More, Settings, Auto Sign-In).


9. SpiffBox integration with Facebook


Why would I want to link my SpiffBox account to my Facebook account?

  • Linking your SpiffBox account to your Facebook account will provide you added convenience in accessing both accounts, in sharing information, and inviting your Facebook friends - all in a private manner.

Do I have to link my Facebook account to use SpiffBox?

  • You do not have to link your Facebook account to SpiffBox as we are also a separate destination site at www.spiffbox.com. We provide integrations with Facebook for the convenience of our Members.

What integrations does SpiffBox have with Facebook?

  • There are two ways to integrate your SpiffBox account with Facebook: through Facebook Connect and with an embedded Facebook application.

What is the SpiffBox Facebook Connect feature?

  • Facebook Connect is a Facebook feature that allows SpiffBox Members to have an easier login experience by using the Facebook blue button on the SpiffBox page. This allows you to use your Facebook login information to access your SpiffBox account.
  • It also allows for the sharing of information between your Facebook and SpiffBox accounts. You may pull photos from Facebook to SpiffBox for your photo galleries. You may also send updates back and forth from your SpiffBox wall to your Facebook wall. Notifications may also appear on your Facebook page that you have a new SpiffBox message (in the bottom right of your Facebook page)
  • SpiffBox only shares information between the Facebook and SpiffBox should you take specific action to do so (i.e., updates and photos). Unless you decide otherwise, your SpiffBox information, friends and communications will be private and your Facebook friends will not have access to them.
  • If you are logged into the SpiffBox Facebook application, your Facebook name will appear in the upper right of the SpiffBox page, as is required by Facebook's rules. Other SpiffBox Members will not have access to your Facebook screen name.

What is the SpiffBox Facebook application feature?

  • The SpiffBox Facebook application feature is when you can access SpiffBox as a Facebook application while logged into Facebook. You will see Facebook's header as the upper part of the page and SpiffBox's page below it.
  • Advantages of using the Facebook application include the ability to easily toggle between your SpiffBox pages and Facebook pages with a click of the mouse. You may also easily share information such as photos and postings across both accounts.
  • To access the SpiffBox Facebook application, please visit the link on the bottom left side of all SpiffBox pages that says Facebook. You may also search for the SpiffBox application on the Facebook search box.

May I invite my Facebook friends to join SpiffBox?

  • You may invite your Facebook friends to join SpiffBox by going to More, Invite Facebook Friends and following the prompts. Facebook puts daily limits on the number of friends you may invite to an application like SpiffBox, so it may take you several days to invite all your friends.

How may I delink my Facebook account from SpiffBox?

  • You may delink your Facebook account from SpiffBox by going to More, Setting, Facebook Profile and clicking on the button to delink your account. You may relink your account in the future at any time.

Are my SpiffBox activities kept private from my Facebook friends?

  • Your activities on SpiffBox are kept private from Facebook and others. If you wish to share Facebook or SpiffBox updates across sites, you will be given the explicit option to do so. Your Facebook friends may know that you are a Member of SpiffBox if you link your accounts as Facebook option displays the applications you are using to others.
  • Your SpiffBox friends cannot see your Facebook friends and vica versa.

What if I cannot connect to Facebook via SpiffBox?

  • SpiffBox relies on APIs from Facebook to interconnect to their site. If you cannot connect access the SpiffBox Facebook application or use the Facebook connect login, there may be an issue with our API connection with Facebook. Please try back in a few minutes and if the problem still persists, send us an message at contact@spiffbox.com.

May I pull photos from Facebook?

  • You may pull photos from Facebook through the SpiffBox Facebook application or Facebook Connect feature. Please log into SpiffBox through one of the Facebook options and then go to More, Add Photos, and click on the Import Photos from Facebook link. At this time, you cannot send photos from SpiffBox to Facebook.


10. SpiffBox Integration With Twitter


May I link my account to Twitter?

  • You may link your SpiffBox account to Twitter if you wish. At this time, SpiffBox allows you to pull Twitter updates to SpiffBox and post SpiffBox updates to Twitter. SpiffBox does not provide the ability to login to your SpiffBox account with your Twitter login.

Why would I want to link my SpiffBox account to Twitter?

  • You would want to link your SpiffBox account to Twitter so you can easily pull and post updates from both platforms, thereby simplifying your updates. This also allows SpiffBox friends to share in your Twitter updates and have further access to your personal content.

Is information shared between my Twitter and SpiffBox accounts?

  • The only information that is shared between your two account are updates that you take action to share. When your updates are posted to Twitter, there may be a reference to the updating coming from SpiffBox. Your SpiffBox friends and Twitter followers will not be visible to one another.

How do I delink my SpiffBox account to Twitter?

  • If you wish to delink your SpiffBox account to Twitter, you may go to the More, Settings, Twitter to modify.


11. SpiffOffers Feature


What are SpiffOffers?

  • You may generate point credits to your Account Value by completing offers on SpiffOffers through a partner site. SpiffOffers may be found by visiting SpiffCenter, SpiffOffers on the orange Menu bar. After you complete an offer on SpiffOffers, SpiffBox will provide the applicable points to your Account Value balance. Depending on the offer, SpiffBox or our partner reserves to the right to delay the crediting of points to your Account Value balance to ensure that you have fulfilled the terms of the offer. SpiffBox and/or its partner(s) reserves the right to change the value of the points offered for completing offers at any time.

Why would I want to use the SpiffOffer feature?

  • SpiffOffers is a great way to get point credits to be used for communicating with other Members without directly spending money. There are many free surveys that can help you increase your point credits. Additionally, there are offers that require a purchase but you may find value in the offer and have the added benefit of getting SpiffBox points. For example, if you had considered signing up for Netflix (which is a SpiffOffer merchant partner) you might as well do it via SpiffOffers so you get some points in return.

Why are the rules with SpiffOffer points?

  • You may generate point credits to your Account Value by responding to offers on SpiffOffers. SpiffOffers point credits may be used only to communicate with other Members on the Site and are not eligible to redeem for real money.
  • SpiffOffers point credits may be delayed or reversed if SpiffBox finds that there was an error or that you did not properly comport with the terms and conditions of such offers.
  • What do I do if I completed a SpiffOffer and did not receive my points?
  • If you believe that there may have made a mistake on your Account with regard to SpiffOffers point credits, please click on the "Missing Points?" button on the SpiffOffers page and follow the instructions. Please note that you may not receive points if you have not completed the offer or have not adhered to the terms of conditions of the partner. If you still believe that you have your Account has not been properly credited, please contact us at contact@spiffbox.com. You must contact SpiffBox within 45 days of the relevant transaction for SpiffBox to address a potential error. SpiffBox is not obligated to correct any errors that are more than 45 days old.
  • Please ensure that you actually completed the offer as exiting the offer process prior to completion may result in your not receiving SpiffOffers point credits. Additionally, offer merchants may require that you complete additional actions before the offer process is complete so please read the terms completely. Finally, should you have a subsequent dispute with the offer merchants you must address this directly with the offer merchant, not SpiffBox.

How is privacy handled with regard to merchant partners in the SpiffOffer section?

  • SpiffBox does not provide your personal confidential information to companies providing offers. Accordingly, before responding to any offers or providing any information to merchants or companies providing offers (including name, message, mobile phone number and / or credit / debit card information), you should fully read the relevant Member Agreement, Terms and Conditions, Privacy Policy, and/or if applicable pricing provided by these companies.


12. Terminating My Account


How do I terminate my account?

  • You may terminate your account by going to More, Settings, Terminate Membership and following the instructions.
  • You must be logged in to terminate your membership for security reasons. You may not terminate your account via message.
  • If you wish to hide your profile or photo, you can do so by going to More, Settings, Hide Profile.

What happens when I terminate my account?

  • Your profile will be removed from public viewing and no Members will be able to contact you.
  • You Friends will still be able to see you profile until the Friendship period expires.
  • SpiffBox maintains your account in a mothballed format should you wish to reactivate your account in the future.

What happens if SpiffBox terminates my membership?

  • SpiffBox reserves the right to terminate your membership at any time per the SpiffBox Member Agreement. This will typically happen if we believe you have breached this agreement for such actions as harassment, inappropriate content, and fraud. However, this is at our discretion and we do not need to provide a reason to you.
  • Should SpiffBox terminate your membership, you will be unable to login or reactivate your account.

Can I reactivate my SpiffBox account later?

  • You may reactivate your SpiffBox account if you have terminated in good standing. Just log into your account using your message and prior password and confirm your reactivation per our latest Member Agreement.

Why may my account be terminated by SpiffBox after one year of my not logging in?

  • SpiffBox reserves the right to terminate your account for inactivity should you not log in for one year or more. We do this to provide a better user experience for our other Members.


13. Other


Why I am not guaranteed a response to a message?

  • SpiffBox's incentive based point system significantly improves your chances of a response to a message that you have sent to another Member. The receiving Member does not get points unless he/ she respond to your message.
  • However, there is no guarantee that the receiving Member will reply to your message. To help you mitigate this risk, SpiffBox provides a metric on the message creation page in the disclosure area which state the message response rate of the targeted Member. For example, if the metric say "This Member has replied to 100% of messages?" then you have an excellent chance, but no guarantee, that they will respond to your message. If the metric reads below 50%, then there may be a lower chance that he/ she may respond to your message.
  • You have the ability to request a return of your points if the message recipient does not reply to you within 14 days. You have 30 days to ask for a point recredit.

How may I verify my account and receive a "Verify" checkbox to display on my page?

  • If you are located in the United States, you may verify your account by going to More, Settings, Validate Account. You will be asked to input a code sent to you mobile phone on a relevant SpiffBox page.
  • If you are located outside the United States, you may verify you account by sending scanned official identification and your screen name to contact@spiffbox.com. All information provided to SpiffBox will be kept private and used only to validate your identity.
  • Depending on the individual, location and circumstances, SpiffBox may require more information to verify your account including but not limited to a phone call, live video call, additional documentation, and third party verification (e.g., confirming with your agent if you are a Celebrity).


Still have questions? Please send a message to contact@spiffbox.com. Please submit questions in English.